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People's negative behaviours often lead to team dysfunction without themselves being aware of it. Dealing with difficult people starts with identifying disruptive actions, understanding the dynamics and stages of group reactions, and addressing issues by communicating with different parties with candor and tact.

In this workshop, participants will be able to:
• Recognize behaviours that may disrupt team effectiveness
• Examine the dynamics of team dysfunction
• Commit to principles for maintaining productive team relationships
• Adopt a behavioural change process for difficult team members

Speaker(s) Nora Cheng, Corporate Trainer, Dale Carnegie Hong Kong & Macau
Nora Cheng has been a trainer at Dale Carnegie Training of Hong Kong & Macau for more than 5 years, in addition to being a business owner herself in Hong Kong. Nora has trained professionals in the Government/ public services, finance, shipping, legal, consulting, technology, education, health, and hospitality sectors. Her clients include Cyberport Management, DHL Global, Gucci, Hong Kong Modern Terminal, Hong Kong Tourism Board, HSBC, Leighton Construction, Hong Kong Land, Messe Frankfurt, CLP Holdings, Gammon Construction and many others.

Nora is a lead trainer in skills for success, and certified in high impact presentations. She has led training sessions on customer service, human resource management, coaching, team engagement, appraisals and many more.
Language Cantonese
Date and Time 2019/08/21 09:15 to 12:15
Venue Chamber Theatre, 22/F United Centre
Media Closed to media
Enquiries Kelly Leung
Tel: 2823 1239
Fee Members @ HK$850 / Non-Members @ HK$1,050
+$50 for booking offline
This event accepts Chamber Coupon (terms and conditions)
Members enjoy 30% discount with BOC HKGCC VISA Card
Notes - Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.