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Join us for this engaging session with Jeanette Mao, CEO of HK Express, as she shares her perspective on the crucial role of low-cost carriers (LCCs) in driving Hong Kong’s economic and aviation transformation.

With over 20 years of leadership in the aviation industry, Jeanette will explore how the LCC model facilitates Hong Kong’s expansion into emerging markets. She will also highlight how HK Express delivers affordable and seamless air travel services and pioneers new unique new routes to people between the Greater Bay Area and Asia. Furthermore, she will discuss opportunities and challenges within the dynamic LCC landscape.

Don’t miss this exclusive opportunity to gain valuable insights into the future of aviation, reinforcing Hong Kong’s status as an international aviation hub.

About "CEO 123 Tell Me More Series": This monthly series offers a rare chance to hear from inspiring individuals in a relaxed and friendly atmosphere. Moderated by Chamber CEO Patrick Yeung, the talks feature influential figures from business, academic and cultural circles, who share their insights into various topics.

DISCLAIMER
Speakers' presentations at this event are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions expressed during this event are those of the speakers and participants and, unless expressly stated to the contrary, are not the opinion or position of the Hong Kong General Chamber of Commerce, its members, or its committees. The Chamber does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Attendees should note that, with the approval of speakers, this event may be recorded, and possibly published on the Chamber's website in audio and/or video formats without further notice.

Recording, duplication or distribution of the contents of the online event is prohibited without prior written permission from the Chamber.

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Speaker(s)

Jeanette Mao, CEO, HK Express

Jeanette Mao was appointed HK Express CEO, Hong Kong’s low-cost carrier, in April 2023. An effective leader with extensive experience, Jeanette oversees the airline’s operational decisions and strategic direction. As CEO, she will be responsible for the overall direction of the low-cost carrier’s operations, and enhancing the quality of customer service to ensure HK Express continues to deliver a safe and affordable travel experience on each of its flights.

Having worked with the Cathay Pacific Group for over 20 years, Jeanette holds valuable insights across different aspects of the aviation business, ranging not only from passenger travel to cargo business, but also from inflight products to service delivery. Prior to joining HK Express, Jeanette was the General Manager Inflight Service Delivery of Cathay Pacific from 2019 to 2023. She was responsible for leading the inflight service team to deliver excellent services on board for all customers of the airline. Jeanette has led various transformational initiatives with strong operational expertise in upholding the highest safety standards and providing exceptional customer service experience.

She started her career as a Management Trainee in 2002 with the Cathay Pacific Group, and later held leadership positions across Services and Operations, Cargo, International Affairs, Customer Experience and Inflight Products, Sales and Distribution.

Jeanette holds a Bachelor's degree in Computer Science and a Master's degree in Finance from the Hong Kong University of Science and Technology. She is passionate about travel and exploring diverse cultures. Jeanette is committed to leveraging her extensive experience and passion for aviation to lead HK Express towards an even brighter future.

Language

English

Date and Time

2025/07/09 12:30 to 14:00

Venue

Chamber Theatre, 22/F United Centre

Media

Closed to media

Enquiries

Chloe Lee
Tel: 28231297
Email: clee@chamber.org.hk

Fee

HK$ 210 for Members / HK$ 440 for Non-Members (Including lunch)
HK$ 105 for Members / HK$ 105 for Non-Members (Student Associate Member Rate (Including lunch))

+$50 for booking offline

Notes

- Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 3 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.

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