Design thinking is one of the most recognized methods for product and service innovation, which involves using systemic reasoning and intuition to address complex problems and explore ideal future states. Its human-centred approach focuses on the unmet, hidden and potential needs of the end users or customers. But it also helps make empathetic business mind of how enterprises are responding to the crisis, and evolving for the next normal in the post-COVID-19 era.

7 December 2021
14:00 - 18:00