What's On

As a newly promoted manager, besides sound technical skills, it is also important to master outstanding people skills. How good the staff is, reflects how good the company is. A company with well-managed human capital leads to high performance team and ultimately allows sustainability for the company in the forever competitive market.

Workshop Content

• Being a "task and people orientated" leader
• Practice more than normal EQ, AQ
• Effective leadership is to know your priorities & focusing to make them happen

Leading your team
• Foster common goals
• Manage differences among team members
• Bring creative ideas to life, excite your followers

Motivating People
• Understand the top 10 hygiene factors that motivate people and building likes into their job
• Acquire new techniques in motivating the new generation

Mastering Effective Communication
• On giving instructions with an agreeable direction
• On giving constructive feedback and use of praise
• How to persuade to achieve next level of SLA (service level agreement)
• How to break bad news with less aggravation
• Dealing with facts & feelings to develop team rapport

Speakers' presentations at this event are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions expressed during this event are those of the speakers and participants and, unless expressly stated to the contrary, are not the opinion or position of the Hong Kong General Chamber of Commerce, its members, or its committees. The Chamber does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Attendees should note that, with the approval of speakers, this event may be recorded, and possibly published on the Chamber's website in audio and/or video formats without further notice.

Recording, duplication or distribution of the contents of the online event is prohibited without prior written permission from the Chamber.


Catherine Fok, Director, Senior Corporate Training Consultant and People Skills Trainer, C&S Consultancy Company

Catherine has over 25 years of corporate training and consultancy experience. Her expertise is in designing and delivering public and in-house staff learning and development workshops. She is experienced in training effective communication, people at work relationship, leadership and team building. Catherine has a BA degree from the University of British Columbia, Canada and a MSc degree in Human Resources Development from Leicester University, the U.K.

Language Cantonese
Date and Time 2021/04/14 09:30 to 17:30
Venue This workshop will take place online via Zoom
Media Closed to media
Enquiries Janessa Cheng
Tel: 2823 1239
Fee Members @ HK$1,800 / Non-Members @ HK$2,300
+$50 for booking offline
This event accepts Chamber Coupon (terms and conditions)
Members enjoy 30% discount with BOC HKGCC VISA Card
Notes - Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.
- Participants agree to indemnify the Chamber and the hosting party all liabilities for property damage, physical injury or death in relation to this event. Participants are advised to take their own insurance against all risks.