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The COVID-19 pandemic has upended nearly every aspect of business, from customer engagement to employee management, and from corporate value proposition to day-to-day operations. Every manager should equip himself or herself with an effective innovative mindset, skillset and toolset to embrace uncertainty and overcome upcoming business challenges.

Design Thinking has distinctive features compared with other common innovation methodologies, as it involves deep content analysis, multi-dimensional opportunity mapping, problem reframing approaches as well as problem solving. It is an ideal methodology for identifying the hidden and potential business opportunities and creating breakthrough solutions to COVID-19 challenges that are highly complex and involving multiple stakeholders.

Apart from effective problem solving, Design Thinking is perfectly suited to a rapidly changing environment because it gives corporate innovation teams the ability to innovate and acts as a vehicle for organizational change.

The more innovative companies like 3M, Airbnb, Apple, Uber Eats have all embraced Design Thinking. These companies use Design Thinking to rekindle creativity, narrow down focus areas and communicate goals with clarity. Many businesses are also adopting innovative leadership for driving important business decisions to overcome the crisis.

Upon completion of the webinar, the participants will be able to:
- Comprehend 4 types of high-return business value propositions amid COVID-19
- Understand the innovative business models and strategies to overcome uncertain business environment
- Review the best practices of Design Thinking for Hong Kong, China, and international enterprises

Speakers' presentations at this event are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions expressed during this event are those of the speakers and participants and, unless expressly stated to the contrary, are not the opinion or position of the Hong Kong General Chamber of Commerce, its members, or its committees. The Chamber does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Attendees should note that, with the approval of speakers, this event may be recorded, and possibly published on the Chamber's website in audio and/or video formats without further notice.

Recording, duplication or distribution of the contents of the online event is prohibited without prior written permission from the Chamber.


David Chung

Co-founder & Managing Partner of DesignThinkers Academy Hong Kong

David Chung specializes in the area of business transformation and Design Thinking. He has more than 20 years of experience in consulting and training across different sectors, including financial services, travel, retail, beauty and cosmetics, hospitality and public services.

He has managed over 30 business transformation projects (from large-scale local-based to regional-based projects) in Hong Kong, China, and Asia, and over 350 training classes of Design Thinking and business innovation.

Moreover, he has published 3 first-of-its-kind publications about Design Thinking applications for Hong Kong enterprises on renowned international management journals and textbooks.

Language Cantonese
Date and Time 2021/03/25 10:30 to 11:45
Venue The webinar will take place online via Zoom
Media Closed to media
Enquiries Janessa Cheng
Tel: 2823 1239
Fee Members @ HK$100 / Non-Members @ HK$200
+$50 for booking offline
This event accepts Chamber Coupon (terms and conditions)
Members enjoy 30% discount with BOC HKGCC VISA Card
Notes - Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.
- Participants agree to indemnify the Chamber and the hosting party all liabilities for property damage, physical injury or death in relation to this event. Participants are advised to take their own insurance against all risks.