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Increasingly digital savvy consumers are reshaping how services and products are provided. The ability to offer a compelling digital experience has therefore become a significant competitive differentiator and, increasingly, a must-have for businesses. In order to keep up with the digitally driven market, businesses have to change the way they interact with their customers by embracing technologies to deliver an unmatched experience. Although there is a vast array of technologies that businesses could tap into to enhance customer service and drive sales, there is no size fit all approach and it is therefore important for businesses to determine which solutions works best and under what circumstances.

Issues discussed in seminar will include:
- How is digitalization revolutionizing banking, retail and other industries?
- How is digital transformation driving customer experience and satisfaction?
- How to better engage with customers in the digital age.

David Fung, General Manager – Digital Solutions & eCommerce, ESDlife will speak on ways for businesses to use mobile solutions and tools to help plan and implement more effectively for the purpose of enhancing customer experience and capturing market share.

Speaker(s) David Fung, General Manager – Digital Solutions & eCommerce, ESDlife

With over 10 years of experience in eCommerce, Digital Innovation and Mobile Solutions, David is leading the business development and operation of the Digital Solutions and eCommerce unit in the company. David is a strategic leader with extensive understanding in the digital world and proven execution ability in strategic planning, product development, data analysis, online marketing, CRM, user experience, and solutions delivery both for the company and prestigious clients in the industry.
Language English
Date and Time 2019/06/25 12:30 to 14:00
Venue Chamber Theatre, 22/F United Centre
Media Closed to media
Enquiries Stephanie Kwan
Tel: 28231246
Fee Members @ HK$190 / Non-Members @ HK$400
+$50 for booking offline
Members enjoy 30% discount with BOC HKGCC VISA Card
Notes - Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 3 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.