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Advancements in Artificial Intelligence technology over the past decade have transformed the world as we know it, particularly in the way which businesses connect with their customers. The onset of the Covid-19 pandemic across the globe earlier this year has further propelled the adoption of such new technologies as a means to overcome service delivery disruptions brought about by governmental lockdowns and social-distancing measures, as well as to optimise customer experience.

At this webinar, we are delighted to have invited Circle Yuen, Operation Manager, at Xiaoi Robot Technology (H.K.), to speak on post-Covid-19 customer service trends. She will also be addressing the dilemmas often experienced by businesses and the role of Artificial Intelligence in resolving such pain points. There will also be industry use-cases and tips on how companies can leverage on this widely discussed technology to reshape and enhance their approach to customer service.


Please refer to the following details on the virtual seminar:

- Details such as the webinar link and participation in the Q&A session will be issued 2 days before the event.
- Instructions on downloading Zoom and joining a webinar can be found here. We suggest that you familiarize yourself with the software in advance of the webinar.
- Please log in 15 minutes (at 09:45 am) before the event begins, through the link that will be sent to your registered email. This will allow time to address any technical issues that may arise.

Speaker(s) Circle Yuen, Operation Manager, Xiaoi Robot Technology (H.K.) Limited

Circle Yuen is a 5-year AI solution professional, currently working as Operation Manager in Xiaoi Robot Technology (HK) Limited ("Xiao-I"). Prior to that, she had abundant customer service experience in Fortune 500 and local listed companies.

Since joining Xiao-i in 2016, Circle has provided consultancy services for clients from different sectors, including Bank of China (HK) and Hong Kong Science and Technology Parks. By deploying multi-channel NLP Chatbot solutions, including Web, Mobile App, Facebook, etc., Circle has been helping enterprises to upgrade traditional call centers to customer centric intelligence contact hubs. Circle also played a role in facilitating project implementation and supporting clients to embrace digital transformation. She is thrilled to share the firsthand knowledge in AI industry.
Language Cantonese
Date and Time 2020/08/26 10:00 to 11:00
Venue Online via Zoom
Media Closed to media
Enquiries Stephanie Kwan
Tel: 28231246
Email: stephanie@chamber.org.hk
Fee Members @ HK$100 / Non-Members @ HK$200
+$50 for booking offline
This event accepts Chamber Coupon (terms and conditions)
Members enjoy 30% discount with BOC HKGCC VISA Card
Notes - Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
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- Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- The registration fee is non-refundable for this event.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber