Advancements in Artificial Intelligence technology over the past decade have transformed the world as we know it, particularly in the way which businesses connect with their customers. The onset of the Covid-19 pandemic across the globe earlier this year has further propelled the adoption of such new technologies as a means to overcome service delivery disruptions brought about by governmental lockdowns and social-distancing measures, as well as to optimise customer experience.
At this webinar, we are delighted to have invited Circle Yuen, Operation Manager, at Xiaoi Robot Technology (H.K.), to speak on post-Covid-19 customer service trends. She will also be addressing the dilemmas often experienced by businesses and the role of Artificial Intelligence in resolving such pain points. There will also be industry use-cases and tips on how companies can leverage on this widely discussed technology to reshape and enhance their approach to customer service.
Please refer to the following details on the virtual seminar:
- Details such as the webinar link and participation in the Q&A session will be issued 2 days before the event.
- Instructions on downloading Zoom and joining a webinar can be found here. We suggest that you familiarize yourself with the software in advance of the webinar.
- Please log in 15 minutes (at 09:45 am) before the event begins, through the link that will be sent to your registered email. This will allow time to address any technical issues that may arise.