What's On

In today's interconnected world, effective communication has become increasingly crucial for personal and professional success. If you have ever been concerned about inadvertently offending your audience in emails or other personal correspondence, then this is the workshop for you. This workshop will equip you to finetune the tone of your writing to meet the needs of different audiences, subjects, and contexts.

Content:
• The do’s and don'ts of email writing
• Impact of relationship, subject, and context on tone with Scollon & Wong Scollon’s Cooperative Theory
• The language to be used to manipulate tone – writing on sensitive issues
• Intercultural communication considerations such as the politeness vs formality issue and Grice’s Maxims - practicality vs ‘fluff’

Learning Outcomes:
This workshop will enable you to:
• consider the effect tone can have on your audience’s perception and subsequent reaction
• produce emails that create positive relationships and achieve their goals
• adapt language to suit the situation

Who Should Attend:
• Anyone who needs to write emails on sensitive issues such as apologizing or denying responsibilities
• Individuals who would like to brush up on their writing skills
• Managers who would like some pointers in offering advice to their team members