What's On

What does the future look like for payments? Does it pay to adopt digital payment methods in conducting your business? How does payment play a part in elevating the overall customer experience?

According to a recent article by Forbes, "the pandemic has proved to be a fast-acting catalyst for digital transformation in customer experience". The use of digital payment methods has been at the heart of such transformations - enhancing the customer experience through enabling seamless transactions and driving revenue growth. Such innovations have effectively contributed to the resilience and adaptability of businesses under such challenging operating environments, particularly those involved in the delivery of retail, food & beverage as well as hospitality services.

Join us on 14 July, when Kai Tang, Head of Hong Kong, Adyen, and an industry expert (to be confirmed) discuss how the latest payment trends are changing the customer journey. They will also touch on the key considerations for businesses in the adoption of different digital payment channels as well as the associated benefits and challenges.

Key issues covered at this event include:

- How consumers' expectations towards the shopping experience have evolved and the significance of technology in enhancing the experience;
- How digital payment solutions and integrated online and offline payment systems can help merchants maximise revenue growth; and
- The concept behind the unified commerce strategy and its related benefits to consumers and merchants, including how businesses can leverage on data aggregated from online and offline sales channels to enhance service delivery and business growth.

For participants attending online, please refer to the following:
- Upon successful registration of the event, a unique webinar link will be sent to your registered email (attendee email) 2 working days before the event. Please refer to the troubleshooting guide here should you experience any issues in locating the webinar link.
- Instructions on downloading Zoom and joining a webinar can be found here. We suggest that you familiarize yourself with the software in advance of the webinar.
- Please log in 15 minutes (at 3:15pm) before the event begins, through the link that will be sent to your registered email.

For participants attending in-person, please refer to the following:
- In-person attendance is open to Members only.
- Seats are limited and available on a first come first served basis.
- Pre-registration for in-person attendance is required and the Chamber reserves the right to decline such an application.
- Attendees are required to scan the "Leave Home Safe" QR code on arrival at the Chamber and should wear a mask at all times. They are also subject to temperature checks.
- Attendees, who feel unwell are advised against in-person attendance at the Chamber. If attendees are required to undergo compulsory testing, please kindly bring along a negative PRC or RAT test result when attending physically.
- Food and beverages will not be provided.

Speakers' presentations at this event are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions expressed during this event are those of the speakers and participants and, unless expressly stated to the contrary, are not the opinion or position of the Hong Kong General Chamber of Commerce, its members, or its committees. The Chamber does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Attendees should note that, with the approval of speakers, this event may be recorded, and possibly published on the Chamber's website in audio and/or video formats without further notice.

Recording, duplication or distribution of the contents of the online event is prohibited without prior written permission from the Chamber.


Kai Tang, Head of Hong Kong, Adyen

Tang is Head of Hong Kong at Adyen. He joined Adyen in 2019 and leads Adyen Hong Kong’s commercial activities and oversees its operations. In his role, he is responsible for engaging and executing partnerships with large MNCs and enterprise merchants to help transform their customer experience, by delivering frictionless payments across their online, mobile and in-store channels. Prior to joining Adyen, Tang worked in the United Kingdom and Hong Kong for technology companies including Salesforce, Oracle and Magento, where he focused on helping businesses enhance their customer experience end-to-end. Tang holds a BSc in Forensic Chemistry and MSc in Finance and Management from Loughborough University.

Language English
Date and Time 2022/07/14 15:30 to 16:30
Venue Chamber Theatre, 22/F United Centre and Online via Zoom
Media Closed to media
Enquiries Michelle Tse
Tel: 2823 1220
  • HK$ 120 for Members (Attend in Person (HKGCC members only))
  • HK$ 100 for Members / HK$ 200 for Non-Members (Online via Zoom)
This event accepts Chamber Coupon (terms and conditions)
+$50 for booking offline
Members enjoy 30% discount with BOC HKGCC VISA Card
Notes - Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- The registration fee is non-refundable for this event.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount can be used in conjunction with Chamber Coupons, although please kindly note that only one Chamber coupon can be used per event.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.

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