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COVID-19 has taken a heavy toll on our economy and has been bad for the aviation industry with airlines cancelling most flights as a result of ongoing quarantine and other restrictive measures. The container terminal industry is also bearing the brunt, as the various forms of restrictions have disrupted the supply chain worldwide, leading to altered trade patterns.

As we struggle to get to grips with the outbreak, it is clear that there needs to be material rethink by the freight operators on ways to minimise the effects of the next Black Swan event. That means, among other things, drawing up and putting in place contingency plans, building in flexibility, improving user experience and injecting resilience into supply chains.

We are pleased to have invited two industry experts George Edmunds, General Manager Cargo Commercial, Cathay Pacific Airways and Angelina Lei, Customer Service Director of Hongkong International Terminals, to share their insights on the impact and implications of the coronavirus on global freight and logistics industry, as well as the opportunities and challenges brought by shifting trade flows, cross-border e-commerce and digitalization.

Ms Lei will also provide an update on the Hong Kong Seaport Alliance – including its operating model, value proposition and strategies to reinforce Hong Kong's position as a key regional container port.

Please refer to the following details on the virtual seminar:

- Upon successful registration of the event, a unique webinar link will be sent to your registered email 2 days before the event. Please refer to the troubleshooting guide here should you experience any issues in locating the webinar link.
- Instructions on downloading Zoom and joining a webinar can be found here. We suggest that you familiarize yourself with the software in advance of the webinar.
- Please log in 15 minutes (at 3:45 pm) before the event begins, through the link that will be sent to your registered email. This will allow time to address any technical issues that may arise.

Speakers' presentations at this event are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions expressed during this event are those of the speakers and participants and, unless expressly stated to the contrary, are not the opinion or position of the Hong Kong General Chamber of Commerce, its members, or its committees. The Chamber does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Attendees should note that, with the approval of speakers, this event may be recorded, and possibly published on the Chamber's website in audio and/or video formats without further notice.

Recording, duplication or distribution of the contents of the online event is prohibited without prior written permission from the Chamber.


George Edmunds

General Manager Cargo Commercial, Cathay Pacific Airways

George Edmunds was appointed General Manager Cargo Commercial for Cathay Pacific and took up the role in September 2020. Mr Edmunds has been with Cathay Pacific for four years. He started his career with the airline as Country Manager Indonesia in 2016 prior to taking up the post of Head of Revenue Management Operations in August 2018. Before joining Cathay Pacific, Mr Edmunds spent 11 years working in various roles and across a number of territories including Hong Kong, Australia, Papua New Guinea and Singapore in the Swire Group’s shipping business.

Angelina Lei

Customer Service Director, Hongkong International Terminals Limited (HIT)

As Customer Service Director, Ms Lei leads the Customer Service Team to develop strategies to increase the quality and efficiency of support to shipping lines and ensures an open and direct communication channel with customers. Customer service is an integral part of HIT´s customer value proposition. Implemented feedback loops allow HIT to capture feedback to improve customer service and ensure that quality and service exceed customer expectations. Following the formation of the Hong Kong Seaport, she represents HIT to facilitate commercial coordination with other terminal operators.

Ms Lei has with a wealth of commercial experience in her previous role as Trade Manager of CP Ships Asia Regional Office responsible for product development, marketing and pricing strategy. She holds a Bachelor of Commerce Degree from the University of Toronto and a Master of International Business from the University of London.

Language English
Date and Time 2021/01/18 16:00 to 17:00
Venue Online via Zoom
Media Closed to media
Enquiries Stephanie Kwan
Tel: 28231246
Fee Members @ HK$100 / Non-Members @ HK$200
+$50 for booking offline
This event accepts Chamber Coupon (terms and conditions)
Members enjoy 30% discount with BOC HKGCC VISA Card
Notes - Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The registration fee is non-refundable for this event.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.

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