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As a newly promoted manager, besides sound technical skills, it is also important to master outstanding people skills. How good the staff is, reflects how good the company is. A company with well-managed human capital leads to high performance team and ultimately allows sustainability for the company in the forever competitive market.

Target participants: Managers with less than 3 years leading experience

Outline:
1. Leadership
• Being a "task and people oriented" leader
• Practice more than normal EQ, AQ
• Effective leadership is to know your priorities & focusing to make them happen

2. Leading Your Team
• Foster common goals that enhance team cohesion
• Manage differences among team members
• Bring creative ideas to life, excite your followers
• Delegating and empowering teammates v.s. doing it by oneself

3. Motivating People
• Understand the top 10 elements that motivate people
• Acquire new techniques in motivating the post-millennials (the Z Generation)

4. Mastering Effective Communication
• On giving instructions with agreeable direction
• On giving constructive feedback and use of effective praise
• How to persuade to achieve the next level of SLA (service level agreement)
• How to break unwelcome news with least aggravation
• Dealing with facts & feelings to develop team rapport

Speaker(s) Catherine Fok — Senior Corporate Training Consultant & People Skills Trainer of C & S Consultancy
Catherine has over 23 years of corporate training and consultancy experience. Her expertise is in designing and delivering public and in-house staff learning and development workshops. She is experienced in training effective communication, people at work relationship, leadership and team building. Catherine has a BA degree from the University of British Columbia, Canada and a MSc degree in Human Resources Development from Leicester University, the U.K.
Language Cantonese
Date and Time 2019/09/05 09:30 to 17:30
Venue Chamber Theatre, 22/F United Centre
Media Closed to media
Enquiries Kelly Leung
Tel: 2823 1239
Email: kelly@chamber.org.hk
Fee Members @ HK$1,800 / Non-Members @ HK$2,300
+$50 for booking offline
This event accepts Chamber Coupon (terms and conditions)
Members enjoy 30% discount with BOC HKGCC VISA Card
Notes - Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.