The Peninsula Hong Kong has long been the grande dame of the city, firmly embedded in the cultural and architectural landscape since it opened its doors in 1928.
Owned by The Hongkong and Shanghai Hotels, Limited (HSH) – one of Hong Kong’s oldest listed companies – the hotel has evolved alongside the city itself. As the group’s flagship property, The Peninsula continues to serve a diverse clientele, balancing heritage with modern expectations in the luxury hospitality sector.
“The Peninsula’s approach to hospitality is rooted in a clear mission: to deliver service that is both exceptional and enduring. Its values – integrity, respect for heritage and a commitment to quality – guide operations across all properties,” explained Joseph Chong, Regional Executive Vice President, Asia, and Managing Director, The Peninsula Hong Kong. “What differentiates the brand is its emphasis on combining tradition with innovation. From in-room technology tailored to guest preferences to cultural programmes that reflect local character, we aim to offer experiences that are both personal and distinctive.”
Two factors have contributed to its sustained success: a legacy of excellence that spans nearly a century (and almost 160 years for the parent company, HSH), and a team of professionals who are trained to deliver consistently high standards of service. These elements have enabled the brand to maintain its relevance in a competitive market.
Like many in the hospitality industry, The Peninsula has adapted to changing consumer behaviours and expectations by introducing flexible booking policies, investing in digital platforms, and expanding wellness and experiential offerings. These changes reflect a broader shift in luxury travel, where personalization and sustainability are increasingly valued.
Digital transformation plays a central role in the hotel’s strategy. Proprietary in-room systems, mobile services and CRM integration are part of a broader effort to enhance efficiency and guest satisfaction. These tools also help the hotel remain agile in a landscape shaped by rapid technological change.
Sustainability is another priority. Chong said The Peninsula follows a strategy of "Sustainable Luxury Vision 2030,” which outlines goals across environmental, social and governance areas. This includes energy efficiency, waste reduction, community engagement and ethical business practices – all aimed at ensuring long-term resilience and responsible growth.
The hotel’s distinctive character is also reflected in its details. It was the first in Hong Kong to introduce Rolls-Royce airport transfers. Today, guests can still arrive in style, whether by car or via the hotel’s rooftop helipad, which provides one of the most exclusive and scenic entry points in town. Enhancing its unique experiences is the Peninsula Classic Afternoon Tea and Sunset Cocktail Cruises, a collaboration with the World Star Ferry.
The decision to join the HKGCC reflects a broader alignment with its parent company, HSH, and a desire to engage more deeply with the city’s business community. Chong pointed out that the Chamber offers a platform for strategic dialogue and collaboration, particularly useful in navigating the shifting dynamics of Hong Kong’s commercial and tourism sectors.
Among the Chamber’s services, advocacy and curated events have been especially relevant. These initiatives help The Peninsula stay informed about regulatory developments and connect with industry peers, supporting both operational resilience and long-term planning.
Looking ahead, The Peninsula is exploring ways to extend its brand beyond traditional hospitality. This includes deepening its understanding of guest preferences and forming partnerships in areas such as wellness, retail and cultural programming. The hotel is also engaging with opportunities in the Greater Bay Area, leveraging Hong Kong’s strategic position to attract regional travellers and contribute to cross-border tourism development.
The Peninsula
HKGCC Membership No. : HKP0706
Year Established : 1928
Website : www.peninsula.com/en/hong-kong/5-star-luxury-hotel-kowloon