Even executives at SOGO help out on the sales floor during the department store’s busiest times.
“I had the opportunity to serve as a bag packer during our Thankful Week, which was really an unforgettable experience,” said Kamshim Lau, Executive Director at Lifestyle International Holdings Limited, the operator of SOGO Hong Kong.
“It made me become more cognizant of the importance of emotional intelligence at work, especially when you are directly dealing with customers under pressure.”
After returning from the United States six years ago, Lau joined the company where a number of her family members work, including her father, the current Non-Executive Chairman Lau Luen Hung. She started her journey in the company managing the international boutiques and sales promotion division, and built a solid understanding of the department store business model through working in a number of departments.
An exciting opportunity arose for Lau in 2015 when the store celebrated its 30th anniversary and she was assigned to lead the planning and implementation of a store-wide marketing program to promote this milestone.
At the same time, she was also responsible for the strategic implementation of the multi-year revamp of the flagship store in Causeway Bay. “It was not an easy task, but the long process was an invaluable experience and further instilled a culture of perseverance within our team,” she said. “The successful completion of the project was definitely a career highlight for all of us.”
Lau was appointed as an Executive Director of the Group in 2016. Her current role continues to be focused on the sales operations and marketing side of the business, however she is actively involved in the exploration of potential business opportunities, and as the Chairman of the ESG Committee, she is spearheading the integration of sustainability within the company’s long-term strategy.
Lifestyle International joined the Chamber in 2009.
“We believe that our interests in safeguarding and promoting Hong Kong’s retail and consumer economy are deeply aligned with the mission of HKGCC,” Lau said, adding that the networking opportunities and events are also helpful.
“We actively encourage our internal employees to attend related events that could help further inspire their professional goals.”
Company: Lifestyle International Holdings Ltd
HKGCC Membership No.: HKL0531
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