Hong Kong Business Directory

Company Background

Founded in 2017, Idea Fanatics is dedicated to helping organizations enhance their service quality and employee experience. Our office in Hong Kong serves as the strategic hub for our operations across Greater China and Southeast Asia. At Idea Fanatics, we specialize in providing a comprehensive suite of services, including training, research, crowd ideation, and consulting. Our mission is to empower businesses to excel by fostering a culture of continuous improvement and innovation in both customer and employee experiences. With a commitment to excellence and a passion for driving impactful results, we have established ourselves as a trusted partner for companies seeking to elevate their service standards and employee engagement.

Business Activities

At Idea Fanatics, we offer a range of business solutions focused on enhancing Customer Experience (CX) and Employee Experience (EX). Our core activities include:

Training: We provide tailored training programs designed to equip organizations with the skills and knowledge needed to deliver exceptional customer service and create a positive workplace culture. Our training modules cover a wide array of topics, including complaint management, customer-first tactics, and employee engagement strategies.

Research: We conduct in-depth research to help businesses understand their customers and employees better. Our research services include customer satisfaction surveys, employee feedback analysis, and market trends studies, enabling organizations to make data-driven decisions and implement effective strategies.

Crowd Ideation: Leveraging our proprietary Idea Hunter® platform, we facilitate creative brainstorming sessions to generate innovative solutions and ideas. This collaborative approach allows businesses to tap into diverse perspectives and develop unique strategies to enhance both customer and employee experiences.

Consulting: Our consulting services are designed to provide organizations with expert guidance and support in implementing customer-centric and employee-centric initiatives. We work closely with our clients to develop customized solutions that address their specific needs and goals, ensuring sustainable improvements and long-term success.

With a team of over 10 training professionals specializing in various aspects of Customer and Employee Experience, we serve clients across Greater China and Southeast Asia. Our expertise spans multiple sectors, including food and beverage, insurance, personal selling, property management, banking and finance, luxury, and public utilities. At Idea Fanatics, we are committed to driving excellence and innovation in service delivery, helping businesses create memorable experiences for their customers and fostering a motivated and engaged workforce.