Dealing with difficult people and holding tricky conversations are inevitable. It’s part of life and must be expected. Unfortunately, it’s often not an easy task. This session will help participants understand why although some people can be difficult, it’s really the situation that is the issue, not the person. There is a positive side to conflict which is not always appreciated and seldom seen. Handled appropriately, it is possible to avoid objections and disagreement turning into major conflict and instead converting them into opportunities for developing greater levels of collaboration and trust.
In this immersive workshop you will learn techniques that will empower you with confidence and you will be equipped with skills that will enable you to enter into this conversation space smoothly and efficiently.
By the end of this workshop, each participant will:
- Appreciate the potential barriers to effective communication skills
- Have identified the 3 types of difficult conversations
- Know how to prepare for a difficult conversation
- Understand what it takes to be self-confident, avoiding being seen as arrogant of submissive
- Have discussed and practiced techniques for responding constructively to criticism and nasty comments
Target Audience:
- Those who feel the need to have difficult conversations in their roles at work as well as potentially at home
- Anyone who wants to improve their daily communication skills – especially when in a heated situation, in and out of the workplace
- People who want to show greater empathy when dealing with a challenging conversation. How not to be reactive but rather proactive when faced with a challenging conversation or preparing for one
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DISCLAIMER
Speakers' presentations at this event are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions expressed during this event are those of the speakers and participants and, unless expressly stated to the contrary, are not the opinion or position of the Hong Kong General Chamber of Commerce, its members, or its committees. The Chamber does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Attendees should note that, with the approval of speakers, this event may be recorded, and possibly published on the Chamber's website in audio and/or video formats without further notice.
Recording, duplication or distribution of the contents of the online event is prohibited without prior written permission from the Chamber.
| Speaker(s) |
 | Rebekah James, Executive Consultant, Connect Communication Rebekah James is a Hong Kong based ICF Transformative Coach and Freelance Broadcaster. As an ex-BBC Radio and Television Presenter, Beks has married both her passions to become a presentation and confidence coach specialising in media training. She is passionate about instilling solid self-confidence in people who are fearful about presenting, speaking in public or exposing themselves to new social circumstances. Beks’ areas of expertise also include physical transformative coaching and specialist media skills training including amplifying your voice, microphone training and engaging fully with the camera and your audience. Beks also has a passion for running marathons – New York, London, Berlin, Boston, Hong Kong already done! Tokyo in 2025. |
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| Language |
English |
| Date and Time |
2026/02/03 09:30 to 11:30 |
| Venue |
Ivey Business School, HKCEC Phase 1, Level 3, 1 Harbour Road, Wanchai |
| Media |
Closed to media |
| Enquiries |
Cathy Chan
Tel: 28231282
Email: cathy@chamber.org.hk
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| Fee |
Members @ HK$700 / Non-Members @ HK$900
+$50 for booking offline
Members enjoy 30% discount with BOC HKGCC VISA Card |
| Notes |
- Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.
- The Chamber reserves the right to take photos and/or video recordings during the event. By attending, participants agree to the Chamber doing so, and that the Chamber may use such materials for archival, publicity, and marketing purposes.
- Participants agree to indemnify the Chamber and the hosting party all liabilities for property damage, physical injury or death in relation to this event. Participants are advised to take their own insurance against all risks. |