Why Join?
Hong Kong businesses face a tough reality:
- Employees working harder for less — lowering expectations, burning out, disengaging.
- Customers expecting more for less — cross-border rivals, price wars, eroding loyalty.
This destructive cycle is called Involution. If not addressed, it drains profitability, damages brand equity, and leaves leaders stuck in “more effort, less return.”
What You’ll Gain:
- Diagnose where involution is hurting your business — inside with staff (EX) and outside with customers (CX).
- Discover why it happens at each stage of the employee and customer journey.
- Learn practical remedies you can apply immediately — to re-engage talent and re-differentiate your brand.
- Exchange ideas with fellow business leaders facing the same challenges.
Interactive Format:
- Real Hong Kong case studies — see how involution traps local companies.
- Group discussions — share and compare with peers.
- Hands-on simulation — work in teams to design “Do Less, Win More” solutions.
- Action takeaway — leave with a personal Anti-Involution commitment.
Key Takeaway:
Involution isn’t beaten by doing more.
It’s beaten by choosing different — simplifying inside, innovating outside.
Who Should Attend:
- Founders, CEOs, and business leaders
- HR & CX leaders responsible for people and customers
- Anyone feeling their business is working harder, yet achieving less
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Follow us on LinkedIn: HKGCC Training Academy
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