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Irrespective of whichever industry, the importance of customer service for your business cannot be overstated. Your customer service team is a direct connection between your customers and your company. Implementing essential customer service can improve your relationships with customers and improve your business. Essential customer service is also what keeps your customers coming back to your company over time.

Content:
• Be refreshed on today’s meaning of excellent client service and how to achieve it.
• Realise the importance of having a positive attitude to executing that “extra” step.
• Learn to avoid the deadly sins of customer service.
• Improve their ability to question and listen well.
• Be confident and capable of handling rejections and disagreements.

Learning Outcomes:
• Participants will learn how to upkeep a professional standard of customer service.
• Know how to apply effective ways to interact with customers.
• Understand customers’ requirements and expectations and how to address them.
• People who interact with customers can make a real difference with their positive contribution.

Who Should Attend:
• Anyone who needs to interact with customers regularly.
• Anyone who wishes to impress upon their target audience, particularly clients, customers, senior management, important stakeholders etc.
• Senior managers who need to train their client facing staff.
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DISCLAIMER
Speakers' presentations at this event are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions expressed during this event are those of the speakers and participants and, unless expressly stated to the contrary, are not the opinion or position of the Hong Kong General Chamber of Commerce, its members, or its committees. The Chamber does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Attendees should note that, with the approval of speakers, this event may be recorded, and possibly published on the Chamber's website in audio and/or video formats without further notice.

Recording, duplication or distribution of the contents of the online event is prohibited without prior written permission from the Chamber.

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Speaker(s)

Tony Ngo, Senior Partner, Connect Communication

Tony holds a Master’s Degree in Business Management and a Bachelor’s Degree in Economics from England. He has over 40 years of experience in general management, sales, marketing, and business development, working in the Greater China region and throughout SE Asia. His clients include Bank of China (HK), CLP, DBS, HK Exchanges, HK Monetary Authority, HK Tourism Board, HK Trade Development Council, Knight Frank, MTR, OCBC, SFC, Towngas etc. He is lively, energetic, and enthusiastic, which makes him a natural-born trainer.

Language

Cantonese

Date and Time

2025/06/10 09:30 to 12:00

Venue

Chamber Theatre, 22/F United Centre

Media

Closed to media

Enquiries

Cathy Chan
Tel: 28231282
Email: cathy@chamber.org.hk

Fee

Members @ HK$800 / Non-Members @ HK$1,000
+$50 for booking offline
Members enjoy 30% discount with BOC HKGCC VISA Card

Notes

- Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.
- Participants agree to indemnify the Chamber and the hosting party all liabilities for property damage, physical injury or death in relation to this event. Participants are advised to take their own insurance against all risks.

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