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The Apology Ordinance (Cap. 631) was enacted in July 2017 and came into operation on 1 December 2017. The objective of the Apology Ordinance is to promote and encourage the making of apologies with a view to preventing the escalation of complaints / disputes and facilitating their amicable resolutions. It is the first of its kind in Asia region and is one of the most comprehensive versions in the world.

This workshop will cover the reasons for enacting apology legislation, the contents of the Apology Ordinance and the civil and criminal legal implications of offering an apology after commencement of the ordinance.

Meaning and Definitions of "Apology"
• Common types of "Apology" in Complaint Handling Process
• Expression of "Sorry", "Regret", "Sympathy";
• Written Apology, Oral Apology vs. by Conduct;
• Statement of Facts;
• Admission of Fault and Liabilities in Accidents;
• Full Apology vs. Partial Apology

Legal Effects of Apology
• Will "Apology" be used in Legal Claims by complainants?
• Criminal Proceedings vs. Civil Proceedings
• Disciplinary and Regulatory Proceedings
• Admissibility of Evidence of Apology

Contract of Insurance or Indemnity
• Will an Apology made by staff affect any insurance cover under contract of indemnity of insurance?
• Will all the existing insurance contracts be affected under New Apology Ordinance?
• Legal effects on Time Limitation of Actions

Application to Public / Private Settings
• How will this "Apology Ordinance" be applicable to Public / Private settings?

Application of Apology Ordinance in Complaint Handling / Customer Services
• How to apply legal protection under the Apology Ordinance in Complaint Handling and Conflict situations?
• Strategies and handling skills of difficult external / internal customers and emotional clients

Case Demonstration and Practical Training
• Case studies regarding daily disputes.
• Real Cases sharing (including cases from Hong Kong Police Force, Labour Department, HKMA, Labour Department, Office of the Privacy Commissioner for Personal Data)

Speaker(s) Albert So
University Lecturer, Executive Committee Member of International Chamber of Commerce (Hong Kong), Accredited Mediator, Accredited Family Mediator, Arbitrator, Certified Anti-Money Laundering Specialist, Certified Financial Crimes Specialist, Member of Association of Certified Fraud Examiners, Honorary Legal Advisor of Tung Wah Group of Hospitals ( Long Love Integrated Family Services Centre )

BEng(Hons); LLB(Hons); PCLL(HKU); PGCert(Cambridge); ExeEd(Harvard); MHKIoD; FHKMAAC; FHKIArb; FRAS

Fellow of International Bar Association; Honorary Legal Advisor;
Chairman of Hong Kong Mediation and Arbitration Centre
Language Cantonese
Date and Time 2019/09/12 09:15 to 12:15
Venue Chamber Theatre, 22/F United Centre
Media Closed to media
Enquiries Kelly Leung
Tel: 2823 1239
Email: kelly@chamber.org.hk
Fee Members @ HK$850 / Non-Members @ HK$1,050
+$50 for booking offline
This event accepts Chamber Coupon (terms and conditions)
Members enjoy 30% discount with BOC HKGCC VISA Card
Notes - Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.