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As you strive to build your company, customer service and care is the greatest tool you have for creating friends and loyal customers for life. The goal is to not just create satisfied customers, but LOYAL customers (and there is a BIG difference between the two!). Loyal customers come back, buy more and refer their friends (and that's great!)

In this fast-paced session you will learn high-impact techniques and tools for meeting the needs of your valued customers. As Walt Disney once said, "We will do what we do so well that the people who see us will want to see us again and bring friends."

In this workshop, you will learn:
· The two great needs of every customer and how to meet those needs
· Practical ideas on how to win greater loyalty with customers and staff
· Why merely satisfying customers is not enough in today's competitive market
· And many "hot tips" for delivering unforgettable service to those you serve

*A free copy of the book, "Customers Only Want Two Things" will be given to the first 20 participants on registration basis.

Speaker(s) Kevin R. Miller
President and founder of VisionBound International
Author of "Customers Only Want Two Things: Winning Loyalty in a Competitive World"


Kevin has had over twenty years of experience presenting to groups nationally and internationally. His specialty areas are customer service, team building and leadership. He understands how to provide high-impact experiences to our valued customers. He recently toured seven countries in South East Asia and Africa to introduce the power of what he will teach us. Kevin has worked with companies ranging in size from Walmart and ConocoPhillips to small retailers. He uses a three-lane approach to excellence: Win Loyal Customers, Provide Inspiring Leaders and Build Winning Teams.
Language English
Date and Time 2019/04/09 14:30 to 17:30
Venue Chamber Theatre, 22/F United Centre
Media Closed to media
Enquiries Kelly Leung
Tel: 2823 1239
Email: kelly@chamber.org.hk
Fee Members @ HK$950 / Non-Members @ HK$1,150
+$50 for booking offline
This event accepts Chamber Coupon (terms and conditions)
Members enjoy 30% discount with BOC HKGCC VISA Card
Notes - Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.