As you strive to build your company, customer service and care is the greatest tool you have for creating friends and loyal customers for life. The goal is to not just create satisfied customers, but LOYAL customers (and there is a BIG difference between the two!). Loyal customers come back, buy more and refer their friends (and that's great!)
In this fast-paced session you will learn high-impact techniques and tools for meeting the needs of your valued customers. As Walt Disney once said, "We will do what we do so well that the people who see us will want to see us again and bring friends."
In this workshop, you will learn:
· The two great needs of every customer and how to meet those needs
· Practical ideas on how to win greater loyalty with customers and staff
· Why merely satisfying customers is not enough in today's competitive market
· And many "hot tips" for delivering unforgettable service to those you serve
*A free copy of the book, "Customers Only Want Two Things" will be given to the first 20 participants on registration basis.