The greatest challenge of the 21st century's leaders is to effectively assess and adjust the approach of maximizing staff potential. There are three crucial factors explaining why problem solving capability is so important for leaders, i.e. faster technological and market changes, higher competition and greater operational complexity. Therefore, building credibility, solving problem for business outcome, avoiding group think and reaching consensus become the competencies that are required for a leader.
By the end of this workshop, participants will be able to
• apply systematic approach in problem solving
• learn effective problem-solving and decision-making techniques in daily work
1. 6-step approach, i.e. identifying, analyzing, generating, planning, implementing & evaluating
2. Tools included criteria rating, fish-bone analysis, effort & impact analysis and 30-60-90 follow-up