Past Events
Creating Exceptional Customer Experience with Tech
Jacky Ting, Head of Innovation and Digital Transformation at Midas, part of Milton Exhibits Group, explained to members how different types of advanced technology can be used in the events and retail industries, among others, to create an unparalleled customer experience.
Speaking at a roundtable luncheon on 20 January, Ting shared some inspirational case studies of technology adoption. These included an online manpower and safety management platform, and a number of eye-catching ways that businesses can use AR and VR technology to provide a unique experience for customers.
Ting also pointed out that cost of using such technology had been substantially lowered, making digital transformation more affordable for SMEs.
2020/01/20
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