Established in 1991, TBR is a global ground transportation provider operating in over 3,000 cities worldwide that combines cutting-edge technology with award-winning expertise to providing customers with safe and high-quality service.
“With a solid team based in seven offices across the UK, Americas, Middle East and Asia, we work together with the common goal of being internationally renowned for customer excellence,” said Craig Chambers, Group CEO. “We devote ourselves to being the leading premium brand by ensuring our teams have the right tools to provide personalized service for our customers and passengers,” Chambers added.
Over the years, the company has worked to deliver convenient, safe and personalized worldwide services in an effort to exceed customer expectations. “Our global online booking platforms allow bookers to obtain real-time quotations, and place multiple bookings whenever and wherever possible,” said Chambers. “The systems have complied with GDPR and PDPA data protection requirements. All trade transactions are processed through a secured third-party electronic payment gateway, and our licensed chauffeur services are strictly managed by experienced supply chain professionals.”
Such customer-oriented approaches have helped TBR build long-term relationships with clients, serving to reinforce its reputation. For over five years, in partnership with one of its strategic global partners based in Switzerland, TBR has been providing executive chauffeur and project management services for world leaders, diplomats, corporate executives, and international investment banks attending the annual World Economic Forum in Davos.
With the goal of increasing customer satisfaction, TBR is dedicated to supporting staff to thrive personally and professionally. Despite the critical issues since the Covid-19 outbreak began, such as insufficient cash flow for payroll and vehicle maintenance, the company has continuously invested in talent development by offering external and internal trainings to strengthen the skills and capabilities of staff.
“After the restrictions were lifted, we expect global travelling would bounce rapidly, it is important for us to be prepared for any upcoming challenges,” explained Chambers.
For instance, in 2020, TBR put enhanced pathways and stronger learning and development at the top of its agenda to increase employees’ career longevity within the business. “While average retention rates have weakened, we aim to create a dynamic working environment and expand our employee offering, with individuals benefitting from staying with us beyond the modern-day norm,” Chambers said.
Looking to the future, TBR is seeking to achieve net-zero carbon emissions by 2050. “We are committed to a binding target by expanding our Electronic Vehicle Fleet globally to achieve net-zero carbon emission by 2050,” said Chambers.
He added that one of the reasons TBR joined the HKGCC was to connect with the rest of the business community. “HKGCC provides a great platform for us to make new business contacts and networking opportunities. By joining the events, we hope to expand the business circle, as well as increase the company’s visibility.”
Company : TBR Global (Hong Kong) Ltd
HKGCC Membership No.：HKT0813
Established：2019
Website：www.tbrglobal.com