Around 40 years ago, Raymond Chung started as a frontline worker at Waihong Environmental Services Ltd. Today, he is General Manager, having worked his way up through the ranks.
“It has been a pleasure to grow alongside the company over the past four decades,” Chung said. “I have particularly enjoyed working with a superior team of staff who are full of passion and energy.”
Waihong was founded in 1965, incorporated as a limited liability company in 1985, and acquired by FSE Services in 2018. It now has around 5,000 employees, and sales turnover of more than $1 billion in the 2017/2018 financial year.
“Since its establishment, Waihong has experienced the development of the cleaning service industry alongside the economic growth of Hong Kong,” Chung said. “Growing public awareness of better environmental hygiene as well as the growth in premier lifestyles is boosting the demand for quality service providers in the industry.”
The company’s clients include private residential estates, commercial buildings and the Government. Besides general contract cleaning, Waihong offers specialized services including curtain, walls and carpet cleaning, waste management, pest control and housekeeping services.
Waihong has also survived some shocks along the way – such as the SARS outbreak in 2003 and last year’s Super Typhoon Mangkhut – thanks to the dedication of its staff members.
“Our operatives risked their lives to report to duty,” Chung said. “They joined hands with Hong Kong people to get through the darkest times. Our service spirit and attitude has been acknowledged by our customers – in particular our corporate clients.”
With his career well established, Chung decided to return to his studies and graduated from the Open University in Business Administration in Corporate Administration in 2015. Chung is also active in the industry, including serving as an Executive Committee Member of the Environmental Contractors Management Association and as Chief Secretary of the Environmental Services Contractors Alliance in Hong Kong from 2013 to 2017.
Looking to the future, Waihong anticipates that the development of large-scale facilities like the West Kowloon Culture District and Kai Tak Development Area, as well as new town extensions, may boost the demand for cleaning services. The company also plans to tender for more Government projects.
Waihong joined the Chamber in 2011 to broaden the network and share knowledge with other members. “We enjoy getting supportive advice from HKGCC, and its help in voicing our views or difficulties to the Government,” Chung said.
Company: Waihong Environmental Services Ltd
HKGCC Membership No.: HKW0495
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