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Why this workshop
Most leaders are promoted for their technical expertise — not their ability to develop people. When a team member underperforms, conflicts go unresolved, or engagement quietly drops, the instinct is to manage harder. But managing harder rarely works.

The leaders who build the most resilient, high-performing teams are not the ones who have all the answers. They are the ones who ask better questions — and know how to hold a coaching conversation that unlocks potential, addresses conflict at its source, and builds lasting accountability.

This practical, interactive workshop equips you with the coaching mindset and structured toolkit to transform the way you lead — starting with your very next one-on-one.

What you will take away with
• A repeatable coaching conversation framework you can use immediately
• Clarity on when to manage and when to coach — and why the difference matters
• Practical tools to turn workplace conflict into productive dialogue
• A coaching mindset that drives engagement without adding to your workload
• Hands-on practice with the SINERGIC structured coaching approach
• Real-case application so learning transfers back to your workplace on day one

Programme Outline
1. The case for coaching leadership — why it matters now more than ever
2. Manager vs Coach: knowing which role the situation demands
3. Developing the coaching mindset and its measurable impact on teams
4. Conflict coaching: reframing conflict as a performance opportunity
5. The coach's toolkit: essential skills for high-stakes conversations
6. The SINERGIC approach: structuring a coaching session from start to finish
7. Case study and live practice with real workplace scenarios

Who Should Attend
This workshop is designed for professionals who lead people and are ready to move beyond traditional management:
- Senior Managers and Directors
- Team Leaders and Supervisors
- HR & L&D Professionals

Speaker’s Highlight
With over a decade of experience in structured conflict resolution and high-stakes negotiation, Oscar brings a uniquely rigorous lens to coaching leadership. As a practising barrister and accredited mediator, he has trained a wide range of professionals in the art of purposeful conversation — translating courtroom-tested communication techniques into practical coaching tools that managers can apply immediately in their teams. Oscar currently serves as Course Leader for Mediation and Negotiation at City University of Hong Kong, and has lectured at the University of Hong Kong and Hong Kong Polytechnic University.

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DISCLAIMER
Speakers' presentations at this event are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions expressed during this event are those of the speakers and participants and, unless expressly stated to the contrary, are not the opinion or position of the Hong Kong General Chamber of Commerce, its members, or its committees. The Chamber does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Attendees should note that, with the approval of speakers, this event may be recorded, and possibly published on the Chamber's website in audio and/or video formats without further notice.

Recording, duplication or distribution of the contents of the online event is prohibited without prior written permission from the Chamber.

Speaker(s)

Oscar Tan, Barrister-at-law, Institute for Corporate Legal Training

Oscar Tan is a practicing barrister, accredited mediator and educator. He was called to the Bar in 2015 and obtained his mediator accreditation from the Hong Kong Mediation Accreditation Association Ltd (HKMAAL) in 2013 and the Hong Kong International Arbitration Centre (HKIAC) in 2006. Oscar has a wide range of legal practices with a particular focus on mediation and criminal litigation. He has experience in both the prosecution and defense of criminal cases and has previously served as a public prosecutor. His civil practice includes personal injuries, land, building management, contractual & financial disputes, mediation, and dispute resolution. Oscar has been appointed the first Administrator of the Lehman Brothers-related Investment Products Mediation and Arbitration Scheme commissioned by the Hong Kong Monetary Authority, the first Mediation Coordinator of the Law Society of Hong Kong, the first Senior Mediator cum Dispute Resolution Manager of the Financial Dispute Resolution Centre, and the first Mediation Executive of the HKIAC serving the Secretariat of HKMAAL. He has also served as a consultant and subsequently Assistant Hon. Secretary of the Joint Mediation Helpline Office (JMHO) during the period from 2013-2018.

Oscar is a seasoned speaker and educator. He is currently the Course Leader of the Mediation and Negotiation Course and Chinese Legal Practice Course under the PCLL Programme of the City University of Hong Kong. He is also a part-time lecturer of the LLM Programme of the University of Hong Kong and taught mediation at PolyU. Supported by the Working Group on Mediation led by the Secretary for Justice, Oscar published the 1st and 2nd editions of the “Mediation and Dispute Resolution Handbook”. He is one of the co-authors of the first “negotiation, communication and dispute resolution” teaching pack for secondary schools. He is also a co-author of the title “Construction Contract Essentials” published by the HKU Press in 2017 and the Annotator of the Annotated Ordinance: Magistrates’ Ordinance, Cap 227 published by Lexis Nexis in 2021.

Language

Cantonese

Date and Time

2026/07/07 14:30 to 17:30

Venue

Chamber Theatre, 22/F United Centre

Media

Closed to media

Enquiries

Cathy Chan
Tel: 28231282
Email: [email protected]

Fee

Members @ HK$900 / Non-Members @ HK$1,100
+$60 for booking offline
Members enjoy 30% discount with BOC HKGCC VISA Card

Notes

- Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $60 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.
- The Chamber reserves the right to take photos and/or video recordings during the event. By attending, participants agree to the Chamber doing so, and that the Chamber may use such materials for archival, publicity, and marketing purposes.
- Participants agree to indemnify the Chamber and the hosting party all liabilities for property damage, physical injury or death in relation to this event. Participants are advised to take their own insurance against all risks.