Back

What's On

Customers today research, compare, and decide with the help of AI before meeting salespeople. As a result, traditional persuasion based selling no longer works.

This practical workshop helps sales professionals adapt their mindset and conversations to sell effectively by creating clarity, trust, and confidence — especially when dealing with Hong Kong and Mainland China customers.

Outline
1. Why Selling Has Changed
• Customers arrive informed but overwhelmed
• From information gap to information overload
• Key differences between Hong Kong and Mainland buyers
2. From Persuasion to Clarity
• How decisions are really made
• Reducing confusion and uncertainty
• Designing trust instead of pushing sales
3. Sales Conversations in the AI Era
• Shifting from pitching to diagnosing needs
• Using AI to personalise, anticipate objections, and practise
• Hands on AI roleplay with HK & Mainland customer scenarios
4. Applying It with Confidence
• Sound natural, not “salesy”
• Handle objections calmly
• Practical checklist for immediate use

Learning Outcomes
Participants will be able to:
• Understand how AI has changed customer decision making
• Sell by reducing friction instead of persuading
• Redesign sales conversations for clarity and trust
• Apply practical techniques for Hong Kong and Mainland customers

Target Audience: Sales professionals, account managers, business development teams, and entrepreneurs.

________________________________________________________________________________
Follow us on LinkedIn: HKGCC Training Academy
________________________________________________________________________________

DISCLAIMER
Speakers' presentations at this event are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions expressed during this event are those of the speakers and participants and, unless expressly stated to the contrary, are not the opinion or position of the Hong Kong General Chamber of Commerce, its members, or its committees. The Chamber does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Attendees should note that, with the approval of speakers, this event may be recorded, and possibly published on the Chamber's website in audio and/or video formats without further notice.

Recording, duplication or distribution of the contents of the online event is prohibited without prior written permission from the Chamber.

Book Now

Speaker(s)

Daryl Choy, AI & Experience Strategist

Daryl Choy is a seasoned business and marketing professional with over 20 years of experience in experience design. He has authored 'Experience Wave’ and made significant contributions to the field. Daryl is certified in the Kirkpatrick training model and is proficient in delivering impactful and dynamic workshops in leadership, sales, marketing, customer service, and productivity, consistently achieving tangible results. He also has extensive expertise in AI, having tested over 100 applications and co-authored an Amazon Kindle book in collaboration with ChatGPT.

Language

Cantonese

Date and Time

2026/06/30 14:30 to 17:30

Venue

Chamber Theatre, 22/F United Centre

Media

Closed to media

Enquiries

Cathy Chan
Tel: 28231282
Email: [email protected]

Fee

Members @ HK$900 / Non-Members @ HK$1,100
+$60 for booking offline
Members enjoy 30% discount with BOC HKGCC VISA Card

Notes

- Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $60 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.
- The Chamber reserves the right to take photos and/or video recordings during the event. By attending, participants agree to the Chamber doing so, and that the Chamber may use such materials for archival, publicity, and marketing purposes.
- Participants agree to indemnify the Chamber and the hosting party all liabilities for property damage, physical injury or death in relation to this event. Participants are advised to take their own insurance against all risks.

Book Now