The contemporary and stylish W Hong Kong, known for its high-quality dining outlets and state-of-the-art facilities, has been catering to the city’s business and leisure travellers since it threw open its doors in 2008.
“Located in bustling West Kowloon, the W Hong Kong has a magnificent harbour view,” said Matthias Vogt, General Manager, W Hong Kong. “We offer 393 spacious rooms, the award-winning bliss® spa, artsy yet versatile business facilities and function space, recreation facilities, and signature restaurants. And located on the 76th floor is the pool and open-air poolside bar, which rank among the highest in the world.”
Besides its modern design and top-drawer amenities, the five-star hotel is also known for its “Whatever/Whenever®” service philosophy – “Whatever you want. Whenever you want it” – which is all about prioritizing customer satisfaction through tailor-made services, thus translating into a more memorable experience for clients.
“At W Hong Kong, we believe that ‘our talents live it, and our guests feel it.’ We strive to offer customers an unforgettable stay,” Vogt said, adding that the hotel also regularly organizes a range of thoughtfully curated art, fashion and music-related events and activities in an effort “to create an experience that is often imitated but never equalled.”
For example, W Hong Kong was able to organize its “Soak & Shake @ WET 76” poolside party in June this year after the Government finally rolled back pandemic-related travel restrictions.
“After three long years, we were happy to bring back this signature event,” he explained. “We had popular DJs spinning dynamic beats, plus luxury champagne, rosé wine, signature cocktails, unlimited tapas, plus all kinds of performances. Together they made for an exciting atmosphere.”
To ensure that the hotel remains relevant in Hong Kong’s highly competitive hospitality industry, the team regularly evaluates and adapts to market trends and customer preferences.
“This is one of the reasons why we joined HKGCC, as it provides us with a great platform to connect with other companies while staying informed about the latest trends and opportunities,” said Vogt. “It also helps to enhance our visibility, credibility and influence in the community.”
Looking to the future, the hotel will continue to ramp up efforts to keep Hong Kong’s energy buoyant through exciting lifestyle and arts events that cater to a wide demographic. “We will continue to amplify the experience we offer with all things new/next from fashion, music and design, fuelled through a range of ‘W happenings,’” he said.
Company : W Hong Kong
HKGCC Membership No. : HKW0600
Established : 2008
Website : https://w-hotels.marriott.com