What's On

This is the ideal session for people who want to finetune the tone of their writing to meet the needs of different audiences, subjects and contexts.

If you've ever been concerned about inadvertently offending your audience in emails or other personal correspondence, then this is the workshop for you.

This workshop will look at:
• the dos and don'ts of email writing
• how relationship, subject and context affect tone including Scollon & Wong Scollon's Cooperative Theory
• the language which can be used to manipulate tone – writing on sensitive issues
• intercultural communication considerations such as the politeness vs formality issue and Grice's Maxims - practicality vs 'fluff'

Learning Outcomes:
This workshop will:
• enable you to consider the effect tone can have on your audience's perception and subsequent reaction
• produce emails that create positive relationships and achieve their goals
• adapt language to suit the situation

Target Audience:
• those who need to write emails on potentially sensitive issues such as apologizing or denying responsibility
• people who would like to brush up on their writing skills, and
• managers who would like some pointers in offering advice to their team members

Speakers' presentations at this event are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions expressed during this event are those of the speakers and participants and, unless expressly stated to the contrary, are not the opinion or position of the Hong Kong General Chamber of Commerce, its members, or its committees. The Chamber does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Attendees should note that, with the approval of speakers, this event may be recorded, and possibly published on the Chamber's website in audio and/or video formats without further notice.

Recording, duplication or distribution of the contents of the online event is prohibited without prior written permission from the Chamber.


Richard Charles, Writing Consultant, Connect Communication

Richard works as a consultant with clients who require support, coaching and training in workplace communication and business writing. With over 30 years' experience in Hong Kong and mainland China together with a Master’s Degree in English for the Professions, Richard has worked with clients as diverse as Cathay Pacific, CLP, DLA Piper, Hong Kong Clearing & Exchanges, Hong Kong Land, IBM, Li & Fung, Marks & Spencer, Moody's, ICAC, The Peninsula Hotel, Standard Chartered Bank as well more recently with government departments including the Legislative Council, the Monetary Authority and the Treasury. Academically, Richard holds a Master’s Degree in English for the Professions (Distinction) with a dissertation on workplace writing in Hong Kong. He is also a TESOL approved examiner for the University of Cambridge Business English Certificate (BEC), the International Certificate in Financial English (ICFE) and the Business Language Testing Service (BULATS) examinations.

Language English
Date and Time 2023/05/12 14:00 to 18:00
Venue Chamber Theatre, 22/F United Centre
Media Closed to media
Enquiries Cathy Chan
Tel: 28231282
Fee Members @ HK$950 / Non-Members @ HK$1,150
+$50 for booking offline
Members enjoy 30% discount with BOC HKGCC VISA Card
Notes - Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.
- Participants agree to indemnify the Chamber and the hosting party all liabilities for property damage, physical injury or death in relation to this event. Participants are advised to take their own insurance against all risks.

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