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What's On

At this workshop, participants will be equipped with the relevant skills and techniques for delivering first class customer service.

Outline:
• Be refreshed on the meaning of excellent client service and how to achieve it nowadays
• Realise the importance of having a positive attitude to executing the "extra" step
• Learn to avoid the deadly sins of customer service
• Improve their ability to raise questions and listen well
• Be confident and capable on how to handle rejections or disagreements

Learning Outcomes:
• Participants will learn how to upkeep a professional standard of customer service
• Know how to apply effective ways to interact with customers
• Understand and be able to address customers' requirements and expectations
• People who interact with customers can make a real difference with their positive contribution

Who Should Attend:
• Anyone who needs to interact with customers
• Anyone who wishes to impress upon their target audience, particularly clients, customers, senior management, important stakeholders, etc.
• Managers or supervisors who need to train their client facing staff

DISCLAIMER
Speakers' presentations at this event are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions expressed during this event are those of the speakers and participants and, unless expressly stated to the contrary, are not the opinion or position of the Hong Kong General Chamber of Commerce, its members, or its committees. The Chamber does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Attendees should note that, with the approval of speakers, this event may be recorded, and possibly published on the Chamber's website in audio and/or video formats without further notice.

Recording, duplication or distribution of the contents of the online event is prohibited without prior written permission from the Chamber.

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Speaker(s)

Tony Ngo, Senior Partner, Connect Communication

Tony obtained his Master's Degree in Business Management and Bachelor's Degree in Economics from England. He has 42 years working experience in general management, advertising, sales, marketing and business development, including various senior positions in the international fast-moving consumer goods industry in the Asia Pacific region. His clients include China Everbright Bank, CLP, HK Exchanges, HKMC Annuity, HK Monetary Authority, HK Tourism Board, HK Trade Development Council, Knight Frank, Moody's, MTR, SFC, etc. His lively, energetic and enthusiastic personality makes him a natural-born trainer.

Language

Cantonese

Date and Time

2023/04/18 09:30 to 12:00

Venue

Chamber Theatre, 22/F United Centre

Media

Closed to media

Enquiries

Cathy Chan
Tel: 28231282
Email: cathy@chamber.org.hk

Fee

Members @ HK$750 / Non-Members @ HK$950
+$50 for booking offline
Members enjoy 30% discount with BOC HKGCC VISA Card

Notes

- Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.
- Participants agree to indemnify the Chamber and the hosting party all liabilities for property damage, physical injury or death in relation to this event. Participants are advised to take their own insurance against all risks.

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