 | | Prominent hoteliers Dato’ Gan Khai Choon and Nikki Ng discussed the future of the hospitality industry in a post-pandemic world during a fireside chat and luncheon. The event, held on 15 January, featured insights into the sector and delicious Malaysian cuisine.
Examining the prospects for the Asia-Pacific and Hong Kong markets, Dato’ Gan shared his wisdom from years of experience, and emphasized the strong connection between Hong Kong and Malaysia in terms of trade and economic ties.
The pandemic severely impacted Hong Kong's hospitality sector, resulting in low room bookings and limited operations for restaurants and banquets. Despite the challenges, Dato’ Gan's company prioritized employee well-being and avoided layoffs.
They also discussed Hong Kong’s potential as a premier destination and stressed the importance of teamwork, seizing opportunities, and prioritizing environmental, social, and governance (ESG) initiatives. Adapting to the new normal, being flexible, and incorporating smart tools like AI were also crucial for success. In the retail sector, Hong Kong has witnessed a gradual recovery with increased visitor numbers and sales.
| | 2024/01/15 |
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