Reference Questions to Consider
- Do customers expect a health-conscious menu when dining with KFC?
- How should we define "health-conscious" and "sustainable" products?
- Do healthy and sustainable options necessarily have to be more expensive?
In any F&B (Food & Beverage) business, core products are critical to the brand. Changes, if any are rare, and are meant to enhance quality, appearance or taste, but are never a drastic departure from their iconic form.
Today, KFC has three primary core COB (Chicken on Bone) products:
- Original Recipe Chicken
- Hot & Spicy Chicken
- Roasted Chicken
In addition to the above COB offerings, the below are also core to KFC:
- Zinger Burger
- Twister
- Hot Wings
- Nuggets
Like any menu strategy, KFC’s is highly selective – it has to pick and choose. With operational limitations, it is not always feasible to add a wide variety of new items to the menu without delisting existing items. Trade-offs need to be considered to maximize customer preference, demand, sales revenue and margin.