What's On

In 21st century management, terms like Team Leadership and Co-working have been heavily emphasized. Each individual has his/her own professional knowledge, academic background and talents to work, which may not be enough to keep ahead with the competitions, so he/she needs to create synergy with other people in order to maximize the productivity and increase the competitive advantages of a team or an organisation.

As a leader or manager, you need to understand your subordinates' personalities, work values, strengths and communication styles in order to lead them and achieve what you want. In this workshop, you are going to learn the differences amongst the generations of their values, work habits and styles, and the ways to communicate with them and guide them in order to achieve your goals through effective coaching skills.

Key Takeaways
Understand the differences of each other and ways to work together
• How to deal with the change and embrace the change in daily life
How to lead and manage your people to get things done more effectively
Communicate with your people more effectively by knowing each other's DiSC profile

Target Audience
Supervisory or above level of staff

Workshop Content
A journey from Supervisor to Manager
 - Image of a Manager
 - Self-image and positioning
 - Vision, Mission and Value
 - Accountability, Responsibility and Ownership

What competencies be needed for a 21st century manager?
 - Concept of Co-working: importance of People Management
 - Elements in people management
  o Staff engagement
  o Staff performance
  o Staff development
  o Staff retention
  o Teamwork
  o Communication is important

What and when does a manager need to communicate with co-workers?
For example,
 - Performance appraisal
 - Coaching for performance
 - New company's policy
 - Meetings…

How to make communication more effective?
 - Awareness of differences: Cultural Differences, Professional Knowledge, Perceptions, Different Values and Personality Differences
 - 5 levels of communication

Manager must know when motivating staff
1. Sharing information
2. Building understanding
3. Identifying implications
4. Gaining commitment
5. Altering behaviour

Speakers' presentations at this event are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions expressed during this event are those of the speakers and participants and, unless expressly stated to the contrary, are not the opinion or position of the Hong Kong General Chamber of Commerce, its members, or its committees. The Chamber does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Attendees should note that, with the approval of speakers, this event may be recorded, and possibly published on the Chamber's website in audio and/or video formats without further notice.

Recording, duplication or distribution of the contents of the online event is prohibited without prior written permission from the Chamber.


Dr. Michael Tai

Associated Trainer, SGS Academy

Michael has gained 20 years of solid working experiences in the hospitality industry, covering front office operations, training & development and human resources management. Companies he had served include Regal Hotels International, ACCOR Hotels Group and Sheraton Hotels International.

In 2007, he started his own human resources consulting services, providing tailor-made training programme design and delivery, and human resources solutions, for private and NGO sectors, especially hotels and restaurants. Michael has profound knowledge and experiences in motivating and coaching people to work excellently, build up a positive mindset, and identify their career goals. Michael is particularly good at the aspects of leadership, team-building, customer service and human relationships.

Michael has been accredited to use DiSC as a training tool to evaluate a personal job and behavioural profile. He has delivered training programmes for both the commercial sector and NGOs, including HKBI, Polymer Solutions Ltd., Hong Kong Hotels Association, Education Bureau of HKSAR, St. James Settlement, HKCTU, South Pacific Hotel, the Chinese Recreation Club, Football Club, Hong Kong Polytechnic University, elf (China), Drawing Room Concepts, POKKA Café Corporation, Novotel Century Hong Kong Hotel, Regal Riverside Hotel, Headland Hotel, Paul Hartmann, and KMB.

Language Cantonese
Date and Time 2021/06/23 09:30 to 12:00
Venue This training will take place online via Zoom
Media Closed to media
Enquiries Janessa Cheng
Tel: 2823 1239
Fee Members @ HK$750 / Non-Members @ HK$950
+$50 for booking offline
This event accepts Chamber Coupon (terms and conditions)
Members enjoy 30% discount with BOC HKGCC VISA Card
Notes - Bookings are only confirmed upon receipt of payment, on a first come first served basis.
- Booking transfer is allowed for corporate members with advanced notice, walk-ins are normally not accepted.
- The Chamber reserves the right to decline any booking or cancel the event. In such case, a full refund of the participation fee will be issued.
- No refund will be made for last minute cancellations or no-shows. If the booking is cancelled at least 7 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- A $50 handling fee per person will be charged for all offline bookings (e.g. fax, e-mail, post) for all Chamber events. Go online today by downloading our app or registering on the HKGCC website to save the environment and money.
- Priority is given to corporate members. The decision to accept or decline any booking shall be at sole discretion of the Chamber.

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