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What do Uber, Airbnb, Deliveroo, and Grana Have in Common?

These companies have proved themselves to be capable of capitalizing on digitalization, particularly at a time when providing high-quality service by itself is not enough to please the customers. Join the HKGCC Entrepreneur Forum on 22 May to pick up their secrets to winning customers!

You also won't want to miss the presentation from McKinsey & Company about trending changes in customers and customer service expectations.

Speaker(s) Opening Keynote: The Evolution of Customer Service
Winston Yung, Managing Partner, Hong Kong, McKinsey & Company
(www.mckinsey.com/)

Panel Discussion: From Customer Service to User Experience- What Does Digitalisation Mean to Service Providers?
- Kenneth She, General Manager, Uber Hong Kong
(https://www.uber.com/zh-HK/cities/hong-kong/)
- Gina Tsai, Head of Public Policy, Hong Kong and Taiwan, Airbnb
(www.airbnb.com/‎)
- Brian Lo, General Manager, Deliveroo Hong Kong
(https://deliveroo.hk/)
- Pieter Paul Wittgen, Co-Founder & COO, Grana
(https://www.grana.com/)
Language English
Date and Time 2017/05/22 14:30 to 16:30
Venue Chamber Theatre, 22/F United Centre
Media Open to media
Enquiries James Pui
Tel: 28231277
Email: james@chamber.org.hk
Fee Members @ HK$240 / Non-Members @ HK$240
+$50 for booking offline
This event accepts Chamber Coupon (terms and conditions)
Members enjoy 30% discount with BOC HKGCC VISA Card
Notes - Bookings will only be confirmed with full payment, on a first-come-first-served basis.
- Substitution is allowed for corporate members only with advanced notice while walk-ins will normally not be accepted.
- Please note that the Chamber reserves the right to decline any booking or cancel the event without explanation. In any such instance, the event fee will be returned in full.
- There will be no refund for attendees cancelling or not showing up for the event unless the cancellation request is made in writing at least 3 days before the event, and in such cases the refund will be subjected to a 10% administration fee, or HK$100 deduction, whichever is higher.
- Members paying with their BOC HKGCC Visa Card will enjoy a 30% discount on their reservation. The discount is only applicable to the card holder, and does not extend to their guests. The discount cannot be used in conjunction with Chamber Coupons.
- Starting 1 January 2017, all off-line bookings (e.g. fax, e-mail, post) for Chamber events will be charged a $50 handling fee per person. Make the switch to online today by installing our app or registering via our website to save the environment and save money.
- Priorities are given to corporate members. The decision to accept or decline any bookings shall be at the sole discretion of the Chamber.