Past Events

Michelle Chan, Partner, Executive Coach, Mentor and Facilitator of Transcend International, gave an insightful talk on coaching at a YEC Network & Learn event on 29 August. Chan explained that people tend to focus their attention on one thing only, which means that their awareness of other aspects becomes diminished. This can be seen in the workplace: when we focus on one single task, we cannot see the bigger picture. Coaching can help leaders to direct their team members to overcome these blind spots and broaden their focus.Chan also introduced the OSCARS model, which refers to: Observe, Specific, Consequence, Action, Result and Support. When you coach people and tell them what you have observed, it has to be specific for that event to avoid misunderstanding or disagreement. Then, the coach should ask what are the consequences, what alternative action could be taken and what would be the results. Finally, the coach should ask what support they can give to enable this change in behaviour. During the event, Chan also organized some interactive games with participants using the OSCARS model in different situations, to help members use these techniques to coach and mentor in the workplace.