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Client Communications

Annual Benefit Statement

The scheme financial year ends on 31st of December. Within the following three months, the Administrator will send an annual benefit statement with a detailed listing which shows year-to-date contribution receipts and year-to-date investment fund holding to members. If you receive the annual benefit statements from the Administrator, you are required to distribute these statements to your employees within 7 working days after receipt.

Forms

You can obtain various forms via our Automated Phone System, website or you may wish to provide us your email address, fax number or postal address. (Please refer to Employer Administration Guide Appendix II)

How to contact us

You can speak to our Customer Service Representative by calling our Hotline during office hours. Our Hotline service also provides a 24-hour automated enquiry service through Automated Phone System. You and your employees are able to obtain:

• Procedures Information
• Product Information (fund information, unit price)
• Investment Objective
• Scheme Account Information
• Change of Password / Security Code

Employer To-Do List

• ENROL Employees as members within 60 days of employment.
• ENSURE contribution amount is paid and the payment agrees with the total on the remittance statement.
• MAKE sure contributions and remittance statement are received by the Administrator within 10 calendar days after contribution period.
• For DDA, please reserve at least 5 working days before contribution due date for bank to clear fund; for cheque payment, please send out not later than 5 working days before contribution due date for bank to clear fund.
• Ensure sufficient fund available for the contribution payment.
• SEND remittance statement with every contribution payment.
• NOTIFY the Administrator of any change of Employer / Member information within 30 days.
• NOTIFY the Administrator of any employee terminations within 30 days