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COVER STORY                                                       October  2001 Issue


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Banking on Human Capital

Coverstory1.jpg (36852 bytes)Improving the competitiveness of Hong Kong's workforce is critical to the territory's future as a centre of high value-added services

With the economy shedding more jobs, corporations shifting back-office functions to the Mainland and unemployment rolls at a 12-month high, Hong Kong workers have plenty to worry about.

Those in the job market face the added dilemma that in the knowledge economy, workers without skills need not apply.

This seems ironic given that Hong Kongs workforce, based on past scorecards, has ranked amongst the highest calibre in world. A city-nation of fearless entrepreneurs, Hong Kong workers have thrived on challenges.

This 'can-do' spirit transformed the territory from a backwater trading port, into a manufacturing economy, and then into a service economy, and now Hong Kong is marching into a knowledge economy.

But the doom and gloom hanging over the labour market today makes one question if the track record is fact or fantasy.

Eddie Ng, chairman, International Committee, Hong Kong Institute of Human Resources Management, and managing director, AP, Learning and Development, JPMorgan Chase, said he believes our past success has made us soft.

"In terms of ability to switch from one industry to another, or being willing to work harder and longer hours, people just are no longer willing to do that," he said.

Another concern is that the Hong Kong workforce has become its own worst enemy. Its past successes have generated confidence, but also a superiority complex that blinds it to competition from neighbouring countries, he added.

Peter Barrett, managing director, Organi-sation Development Ltd, and former chairman of the Chamber's Human Resources Committee, said that middle management in Hong Kong has lost its edge.

"Hong Kong has become very complacent, because they have had it too good for too long," he said. "When I go to China, I am amazed by the English capability, the dynamism and professionalism of middle management. You don't find that in many Hong Kong middle managers now. So I really think middle management have lost their flair."

Regaining our edge

coverstory2.jpg (25023 bytes)It has been said that one of the problems Hong Kong faces in developing manpower is that it must decide which direction it is heading.

"Without knowing where we want to go, it is difficult for brain-power producers to supply demand. Second, is an ever changing scenario in what industries and the economy need," Mr Ng said.

Presently, about 30 per cent of Hong Kong's citizens go on to higher education, compared to an average of 60 per cent in most advanced economies.

This neglect of education for a city as wealthy as Hong Kong has been called disgraceful.

Recent manpower projections estimate that, Hong Kong will face a shortfall of about 16 per cent in manpower supply against requirement by 2005. This translates into about 110,000 people, of whom about three-quarters are in the sub-degree and associate professional levels.

Secretary for Education and Manpower Fanny Law said the government has set a target of increasing the age participation rate in higher education progressively from 30 per cent to 60 per cent within 10 years.

"We must address this deficiency if Hong Kong is to maintain its competitive edge in the knowledge economy," she said in a recent speech. "The SAR Government places great emphasis on the development of higher education, as it holds the key to Hong Kong's future. Funding for universities has expanded by three fold in the past 10 years."

Maintaining and even upgrading the quality of education is another issue that needs to be addressed. Many in the business sector say that the quality of university graduates is declining, with the most common complaint being poor language and communication skills.

"This perception is only half true. I am convinced that the good graduates from local universities are still very good, and the best are even better than before," she said.

But she concedes that universities must ensure that the highest standards are maintained.

"This is an area where our universities need to work much harder. I am not sure, for example, whether the exit requirements for students are being maintained as vigorously as they should be, otherwise, how can we explain the fact that almost all students, once admitted, are guaranteed to graduate in three years' time?

Continuing education

Getting the long-term unemployed and 'old economy' workers back into jobs and retrained is proving to be a hard nut to crack, but some progress is being made.

coverstory3.jpg (24997 bytes)According to a recent survey, about one-fifth of the adult population in Hong Kong take up different forms of continuing education on a self-paying basis. The survey also revealed that only 8 per cent of Hong Kong firms have provided formal training for their employees, and most of those were large companies.

Multinational corporations in Hong Kong place high importance on staff training and spend up to 3 per cent of their payroll on training to make employees more productive, Mr Barrett said.

Many local small- and medium-sized enterprises -- which account for about 98 per cent of local enterprises -- on the other hand, consider training an unnecessary cost. They also fear that staff will leave for a higher-paying job if they are better qualified. However, training helps create a sense of loyalty to a company because employees know they will continue to grow if they stay at the firm.

To try and bridge the void and encourage SMEs to upgrade their own human capital, the government has earmarked HK$300 million for the establishment of an SME Training Fund, which covers 50 per cent of SMEs' training expenses, with a ceiling of HK$10,000.

But the gesture is considered a half-hearted attempt at tackling the problem of upgrading the workforce.

"If you have 10 employees and with an average training course costing about HK$3,600, a HK$10,000 subsidy is not going to go very far," Mr Barrett said.

More recently, Mrs Law announced on Sept. 7 the launch of the Skills Upgrading Scheme (SUS), which provides focused skills training for in-service workers with secondary or lower education levels.

Mrs Law said that 70 per cent of the cost of the training course would be met by the public purse, with the remaining 30 per cent to be shared between trainees and their employers.

Measures have been set in place to ensure the usefulness of the scheme, wherein sector-specific working groups' representatives would inspect the training facilities, the trainers' qualifications and how classes are conducting.

Alexander Wan, managing director for Asia, Executive Resourcing Asia Ltd, said SMEs are the backbone of Hong Kong's economy so if they lose their competitiveness so will Hong Kong.

"Yes, we can always loan money or machinery to SMEs but unless we help them improve their strategic competitiveness, they will always have an issue," he said. "They need knowledge about the global markets as SMEs will have to face the reality that for them to survive they will not only have to compete with their fellow SMEs, they will also compete with SMEs in Korea, Taiwan, Singapore, India and so on. This means Hong Kong SMEs will need to invest in training and development of their knowledge workers. Unfortunately SMEs often times do not have the resources or commitment to do so due to extreme short term market pressure."

At the APEC High Level Meeting in Human Capacity Building in Beijing this May, Mr Wan said there was a consensus that for businesses and trading areas to remain competitive, they need to implement strategic programmes. These include continuing education or lifetime learning in different forms for different groups of people in society.

"Again, the need for government, academics and businesses to work together was stressed and possibly even tailor-made programmes would need to be created," he said. "These initiatives will be expensive. But the cost of not doing so will be even greater. Unfortunately, I don't think there is any other option."

Vocational Training Council

coverstory4.jpg (32615 bytes)Carrie Willis, deputy executive director (Corporate), Vocational Training Council, said that the organisation annually reviews its courses and content to ensure they provide students with the skills employers need.

"For the employment rate of our graduates, the figures speak for themselves. For higher diploma graduates in IT the employment rate is 96 per cent, and for diploma students 88 per cent. From the training side, over 90 per cent of students find work," she said.

Dr David Lim, deputy executive director (Academic), VTC, added that, "In a sense they get jobs because of courses' high vocational element, because we are training people for real employment."

Geoffrey C K Ng, deputy executive director, (Training & Development), VTC, said that the council regularly examines courses to ensure centres are turning out students with the right skills.

"We have 20 training boards with very wide representation ... and very good input from employers," he said. "We also undertake surveys on employee satisfaction to find out how well or how badly our students are doing."

"We need to provide training and education to students and trainees which measure up to the market demand to what employers want and to what Hong Kong's manpower requirements are," Mrs Willis added.

Critics of the VTC say that its centres are wasting resources by still training students for industries that are disappearing in Hong Kong, such as textiles and heavy-mechanical engineering. But Dr Lim said the VTC has reduced the importance of courses that are no longer in demand or restructured others. So instead of teaching textile production, it now teaches about textile and fashion industry R&D, for example.

"The other thing is to make sure the staff can teach about the developing trends," he said. "That means making sure staff are up-to-date on their disciplines, and second is to make sure they can impart their contents effectively to students."

VTC said it has found that employers increasingly cite generic skills such as communication and English skills as being important in addition to vocational and technical skills in students.

Employees also said they need more and more transferable skills. Another issue is that students should have multi-skills, which in itself enhances the competitiveness of Hong Kong's industries.

Teaching multiple skills could be considered to conflict with academic disciplines, but this is the reality of the workplace.

"That is why we are always looking at what is actually needed," Dr Lim said. "What we teach must reflect the reality of the workplace and the trend."

IT manpower shortage

coverstory5.jpg (35504 bytes)One of the accutest manpower shortages is in information technology, where there is clearly a drastic shortage.

A survey by the Vocational Training Council (VTC) estimated that, as at March 2000, over 61,000 persons were engaged in IT-related work in Hong Kong. The survey forecast that the number of IT personnel would increase to 106,000 in 2004, of whom around 55 per cent should be at degree level or above.

Also, a report on Manpower Projection to 2005 predicted that the overall demand for IT personnel in Hong Kong would grow at an average annual rate of 11.8 per cent.

These figures represent an average additional demand of between 8,000 and 11,000 IT personnel annually.

"The current worldwide shortage for IT manpower is half a million and that number will grow to 1 million by 2002," said Mr Barrett, who sat on the government's Task Force on IT Manpower. "Now the important point about that is that we are trying to get the rest of the world to supply us, so everyone else is in the same boat as we are."

To develop IT human resources, the task force's report recommends a package of 13 measures that Hong Kong should adopt to address the IT manpower needs.

Immediate measures include allowing Mainland IT professionals, as well as streamlining the admission process for overseas IT professionals, to work in Hong Kong. The report also calls for encouraging world-renowned private IT training institutions to operate in Hong Kong, accredit IT skills below degree level, as well as collaborate with the industry to provide professional IT training for secondary school students, among others.

Longer-term measures to be explored include upgrading university graduates in IT and related disciplines and increase IT content in both IT and non-IT disciplines, promote and accept credit transfer/exemption in universities for IT-related disciplines, and set up corporate schools in the IT field in collaboration with the industry, among others.

The report says that at the high-end of its projections, Hong Kong will need an additional demand of 11,000 IT personnel annually. Some 6,000 at degree level or above should be able to be met by the estimated 5,000 students who would graduate from local universities in IT and related disciplines each year.

The remaining gap could be bridged by various means like admission of Mainland or overseas IT professionals, or local talent overseas returning to Hong Kong.

Importing talent

The mobility of talent is a worldwide trend that is sweeping the world's economies, and those that try to stop it run the risk of isolating themselves. Some quarters in Hong Kong have said that importing talent will be detrimental to the local economy and workforce. By contrast, the Mainland, especially the Pear River Delta has benefited tremendously through importing Hong Kong talent.

Moreover, Hong Kong's past policies of opening its doors to entreprenurers from around the world has played a critical role in the territories success and its cultural diversity.

The government's plan to implement the Admission of Mainland Professionals Scheme first in IT and financial sectors is therefore a positive start and will add greater flexibility to employment practices in local labour market. But consideration of the same scheme in any sector which is lacking in qualified personnel must be made to enable Hong Kong to compete in the global economy.

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