Hong Kong is ideally positioned to become a platform
for China to market its goods globally, said speakers at the CBC 2000 breakout session on
the consumer market in China.
But for foreign enterprises in China trying to tap into the domestic market, a number
of challenges must be negotiated to capture a piece of the potentially huge market.
According to James Chu (right), senior vice president of McDonalds
China Development Company, developing "guanxi" (relationships) and nurturing
local management have been keys factors in the company's success in China.
The company has trained about 500 managers in the U.S., with 60 per cent of those being
promoted from serving staff. This has proven to be a valuable way to boost employees' work
incentive and morale.
Eric Lin (left), chairman and CEO of the Taiwan-based children's
clothing chain-store, Les Enphants Co Ltd, said that while challenges do exist, with a
little imagination, anything is possible in China.
Les Enphants now sells more than 10 brands of children's apparel and in addition to its
own brands -- Nice and Clean, Nature, and Comfortable (Nac Nac) -- it has acquired
franchise rights to sell other brand names like Winnie-the-Pooh in China.
Mr Lin said that the Mainland has provided him with a strong production base for
manufacturing his products, and given mainlanders' growing spending power, a potentially
huge consumption market. The key to tapping this market lies in building long-term
relationships with customers, Mr Lin said, adding that he doesn't believe Chinese
consumers would be tempted to buy products through slick advertisements.
Wang Lu-yen (right), chairman of Roly International Holdings Ltd,
operates a network of 500 chain-stores across China. To stay ahead of the competition, the
company has had to constantly come up with ways to improve business, such as using coaches
to deliver products to get around the light lorry ban in restricted areas of Beijing.
Also, Roly was the first department store to introduce the concept of categorised product
zones in Mainland stores, according to Mr Wang.
The biggest difficulties in doing business in China, in Mr Wang's experience, are
logistics hurdles, intellectual property rights abuses, tax evasion and a weak
telecommunications infrastructure.
While he admits that opportunities abound, he likens the China market to oil floating
on the surface of a shallow pool: it is very easy to get at, but is very difficult to
scoop up. B