They responded to my concerns the following day and provided advice and informed me that follow-up action was being taken. Though I do not expect the results will help my case much, because the unclear specifications for IT tenders has discouraged SMEs like my company from applying for such tenders, I must say that the team really impressed me with their dedication and professionalism. They earned my trust that SMEs really can rely and call upon them for immediate help when they run into difficulties.

It appears that this unit is really a proactive team committed to helping SMEs remove red tape which inhibits them from doing business.

EDITOR'S NOTE:
In the January Bulletin, we published a letter from Mr Chin which said the Education Department's new requirement that computer school's must provide each student with 2 sq. metres of space in the classroom was unrealistic, and that it needed to be reviewed. In addition to visiting Mr Chin, the Business and Services Promotion Unit has informed us that the requirement is now 1.5 sq. metres.