FACE TO FACE
August 2002 Issue

Face to Face
with Eddie Ng
Just about every time you open a newspaper, switch on the news, or thumb
through a magazine these days, we are swamped by stories about layoffs, unemployment, pay
cuts and the inadequacies of Hong Kong's workforce to compete in the 21st century. Bulletin Editor Malcolm Ainsworth spoke with the Chamber's
recently elected Human Resources Committee Chairman Eddie Ng about Hong Kong's
unemployment problems and what can be done to improve the situation. Following are
excerpts from that interview.
THE BULLETIN: How has
unemployment in Hong Kong gotten to where it is today?
EDDIE NG: If you look back over the last 20 years, our business plan has
ranged from one to three years, and it used to work because we have always had a
short-term focus. But now the world is changing and at a much faster pace than Hong Kong
can keep up with. Before 1997, Hong Kong generally was ahead of others in the region, due
to various reasons, but the economic turmoil has woken up a lot of our competitors. A lot
of those economies have taken painful, but essential fundamental shifts -- the obvious one
is the IMF in South Korea and Thailand. As a result, Korea has been recovering very
smartly, which is reflected in their financial performance over the last two to three
years; they are back in the game. Why? They are a lot better off than a few years back due
to their determination of change, collective commitment for tolerance of pain for change,
a simple vision that the whole country would share and work on, and very determined
leadership. So their change management process has been first class.
Isn't Korea an unfair
example? They were in a do or die situation.
It is quite a close case. In Hong Kong we said we would like to go high
tech, value added, but what has been the result? In terms of launching changes our major
resistance has been coming from ourselves, which is a very good contrast to the Koreans
who said they would support it to the end. In Hong Kong, we say we support changes as long
as we don't have to make any sacrifice and change on our own.
So you mean Hong Kong has become soft?
Five to ten years ago, Hong Kong folks going to China were considered big
spenders, valued customers, and even superior. Now, Hong Kong folks are called
"kong-tan" (Hong Kong bumpkin). Why is that? I think there have been a lot of
improvements in China, but Hong Kong has remained stuck in the same place. If other people
are improving but you are standing still, sooner or later they will catch you up and pass
you by. That is where Hong Kong is right now, because its change management has been far
from successful. I always remember something which Premier Zhu Rong Ji said: "You
talk a lot, but you can't make a decision. Eventually you make a decision, but you never
execute it." This is a wonderful statement coming out of China about change
management in Hong Kong.
Are you talking about
the government, companies or citizens in general?
Change management involves everyone, but the major people issue of Hong
Kong is "inertia." The lack of vision, lack of commitment and too many voices
without focus and accountability allows the inertia process to happen. That is why when
other people have been moving miles, Hong Kong has only moved inches. We are not
determined to make things happen and change.
Where do Hong Kong's
low-skilled workers fit into this change?
This is an example of inertia. We recognise that Hong Kong must transform
itself into a high-tech and high-value added economy but we have no solid action plans to
deal with the low-skilled workers. We are running out of ideas, but fortunately we are not
at the end of the deadlock.
There are a couple of ideas running around. I have been proposing a
massive talent redeployment programme, but counting on the government alone to provide
those changes will be ineffective. We should encourage the private sector to get into this
area with innovative ideas. For example, the richest lady in Japan has been running a very
successful initiative. She has been massively re-deploying talent to become a contingency
workforce, with proper and timely skill-building programmes for specific employers of
specific industries. Being able to keep these 310,000 "members" of the scheme
employed through various projects over different periods of time depends on the needs of
specific customers. Some stores in Japan require extra sales staff for Christmas but have
no interest to hire more staff. These "members," after being trained, have been
able to meet the specific requirements as skilful salesmen for that specific environment.
So by the time a company requires some contingency workforce for peak periods, these
schemes can right away provide a very meaningful one to two months' employment. This is a
good scheme combining market oriented skill building of the left-out workforce and the
continued temporary employment engagement of this group of people.
Is that something we should start doing? I am not saying this is a
solution to the unemployment situation, but I am saying that it is time to try something
different, to think out of the box and to think more pragmatically.
One of companies'
biggest concerns about doing business in Hong Kong is their wages bill, which of course is
why many companies are moving back-office functions to the Mainland. Given this
predicament, is unemployment just going to get worse?
The wages bill for companies, I think, is actually going down, but whether
it is going down at the speed and as far as we want is a different story. One of the
fundamental problems with globalisation is that it neutralises costs. In the U.S., over
the last 10 to 20 years, wages have hardly gone up. A lot of companies have moved their
operations offshore so that they can produce more cheaply, or if Mexico, for example
starts to get expensive, they move to China; if China gets expensive they move to Vietnam.
So companies have a choice.
Similarly, that is why some Hong Kong people go to work in China. They
cannot earn as much as in Hong Kong, but they are excited to work there because they know
there are more opportunities for business in developing their career. They can survive on
a lower salary in a lower cost of living environment and they are happy to do that. So
both companies and people go where they can get the maximum benefit.
Do you think the
education system will be able to add value to the workforce?
Education reform takes many years, but over the short-term what are you
going to do? For those replaceable operations in the manufacturing sector, do you just
keep upgrading them? For those that cannot be sustained anymore you just have to move them
out and keep management here whenever justified. And if you still want to keep business
here, you have to cut wages or produce much higher productivity and values. In the 21st
century one of the major issues is the flexibility of inflow of talent. To attract talent,
you have to offer the most attractive environment for advancing their career. Hong Kong
must therefore attract more talent and not artificially block the flow of talent,
otherwise they will just go somewhere else.
But what about those
who say workers from overseas will take locals' jobs?
This is not the time to debate about this and keep the status quo. Let's
be honest with ourselves and recognise our strengths and weaknesses. If we don't allow
talent in to drive the economy forward and create jobs, those people who worry about
losing their job won't even be in a job, because all the businesses, opportunities and
talent will be willing to uproot their local presence for other options.
The majority of folks in Hong Kong, the ones who recognise the need for
change, unfortunately, are the silent group. As such, we may see the need for certain
changes, but we do not have sufficient public voices to make changes happen.
A lot of people are
saying that once the global economy starts to pick up, many of today's current employment
problems will disappear. Do you agree?
Look at Guangzhou and Shenzhen. If you give them five years how far will
they go? Hong Kong is still fortunate compared to Singapore because of its strong China
connection. However, in five years time, when China has advanced further, the role that
Hong Kong can provide will be marginally less. Last week I was in Singapore. When I turned
on the TV news in the evening, most of the time there were reports and sharing of how
Singapore and Singaporean companies are gaining ground in China. These are actions, not
hollow words, and action speaks for itself. How much more time can we have without
out-of-box thinking and action and changes?
Are you pessimistic
Hong Kong will be able to recover?
There are still a lot of good things in Hong Kong. Management here is
first class. Our managers are extremely global. Outside of Japan, which region is doing
well in attracting foreign investment and presence of MNCs, as well as talent? -- Hong
Kong. They all believe in Hong Kong, and that is why we have so many multinational
companies setting up their regional headquarters here. They are all interested in the
China market, but only a few of them are actually moving into China. That is why the next
five years is so important to Hong Kong. Our attractiveness to them has to be continuously
nurtured, not status quo.
Also, the new leadership has identified some of the strategic weaknesses
of Hong Kong. That is a major determination to make a switch. As most governments around
the world have been suffering from a lack of new talent to man their cabinets, overnight
Hong Kong has been able to drastically expand the talent pool of the government by
absorbing a lot of top talent from the private sector. As long as the key leader is able
to keep inspiring the individuals and turn the team into a high performing team, we will
have a new outlook for the future. |