BUSINESS
September 2004
Issue

Cheaper Airfares
Anyone?
Some airline passengers still enjoy a hot meal, drinks, and an ogle at the
stewardesses, even if it means paying more
Budget
airlines may threaten to make extinct the saying "half of the fun is getting
there," but not all travellers are looking for just cheap flights. Food, wine, a good
movie and tasty "eye candy" -- courtesy of the cabin crew -- are still important
factors when choosing which airline to fly, a recent global travel survey shows.
The study, conducted by
market research firm Synovate, questioned 5,000 people across the United States, Canada,
France, Germany, Hong Kong, Malaysia, Singapore and Thailand.
With the budget phenomenon just hitting Asia,
people in Malaysia and Singapore, unsurprisingly, hardly ever travel on budget airlines,
with 56 percent and 83 percent of air travellers in these countries saying they never fly
a budget airline. Across the Pacific in the U.S. and Canada, however, approximately 50
percent of respondents said they fly budget airlines at least some of the time. Europeans
seem to fall in between these two extremes, with 32 percent of air travellers in France
and Germany choosing budget airlines for at least some of their flights.
Some 75 percent of
respondents agreed with the statement that "an airline trip is just like a bus
trip," saying that they wanted "to get there fast and cheap." Sixty four
percent said that they would always choose a budget airline over bigger or national
carriers if the budget airline ticket price was lower (interestingly, Germans were least
likely to do so). This was in spite of the fact that an overall 32 percent felt that
budget airlines "treat passengers like a commodity -- there is no personal
service." Overall, 73 percent were willing to give up the meal if the price were
cheaper.
Of all the nationalities
surveyed, Malaysians seemed to be the most fond of perks and amenities, with 50 percent
saying that they would avoid budget airlines at all costs if it meant giving up the
comfort provided by larger national airlines.
The deciding factors 
Despite
complaints about budget airline service, when asked what was the single most important
factor in choosing an airline, frugal Americans (34%), Canadians (36%), French (32%) and
Germans (27%) still cited ticket price. Yet in Hong Kong, airline reputation ruled the
roost, with 30 percent of travellers saying it was the most important factor for them
(only 15% cited ticket price). In Singapore and Thailand, over 23 percent of respondents
reported seat comfort and legroom as their top consideration. Thai respondents also
singled out in-flight perks and amenities, with 22 percent claiming that this was the
second most important factor for them. Other nations were not convinced. A mere 1.9
percent of Canadians, 1 percent of Singaporean respondents and only one American cited
in-flight perks and amenities as a deciding factor.
Does sex sell in the skies?
And what about the lure of good looking cabin
crew? The study then sought to discover whether attractive cabin crews were more important
than good food or movies when it came to choosing an airline!
Overall, 25 percent of men
-- twice the number of women -- felt that this was more important. German and French
males, however, were less interested than the average in a high altitude flirtation, with
65 percent and 60 percent, respectively, disagreeing with the idea. Hong Kong men were
more evenly spread, with over 30 percent siding with pretty cabin crew over food and
movies. American males came a close second at 29 percent.
French women overall, like
French men, were overwhelmingly more likely to opt for food and drink over attractive
flight attendants, but a significant minority (19%) were more interested in the attendants
than the refreshments. This is as opposed to 11 percent and 6 percent, respectively, of
women in Hong Kong and Singapore. Overall, it seems that most women would rather settle in
with a good film and palatable food than enjoy some high-flying "eye candy." |